Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this workshop, you should be able to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.

  • Understand the guidelines on how to make effective introductions.

  • Identify the 3 C’s of a good impression.

  • Understand how to use a business card effectively.

  • Identify and practice at least one way to remember names

  • Identify the 3 steps in giving a handshake

  • Enumerate the four levels of conversation and provide an example for each.

  • Understand place settings, napkin etiquette and basic table manners

  • Understand the meaning of colors in dressing for success.

  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Course curriculum

  • 1

    Module One: Getting Started

    • Getting Started
    • Workshop Objectives
  • 2

    Module Two: Understanding Etiquette

    • Understanding Etiquette
    • Etiquette Defined
    • The Importance of Business Etiquette
    • Case Study
    • Module Two: Review Questions
  • 3

    Module Three: Networking for Success

    • Networking for Success
    • Creating an Effective Introduction
    • Making a Great First Impression
    • Minimizing Nervousness
    • Using Business Cards Effectively
    • Remembering Names
    • Case Study
    • Module Three: Review Questions
  • 4

    Module Four: The Meet and Greet

    • The Meet and Greet
    • The Three-Step Process
    • The Four Levels of Conversation
    • Case Study
    • Module Four: Review Questions
  • 5

    Module Five: Dining in Style

    • The Dining in Style
    • Understanding Your Place Setting
    • Using Your Napkin
    • Eating Your Meal
    • Sticky Situations and Possible Solutions
    • Case Study
    • Module Five: Review Questions
  • 6

    Module Six: Eating Out

    • Eating Out
    • Ordering in a Restaurant
    • About Alcoholic Beverages
    • Paying the Bill
    • Tipping
    • Case Study
    • Module Six: Review Questions
  • 7

    Module Seven: Business Email Etiquette

    • Business Email Etiquette
    • Addressing Your Message
    • Top 5 Technology Tips
    • Case Study
    • Module Seven: Review Questions
  • 8

    Module Eight: Telephone Etiquette

    • Phone Etiquette
    • Developing an Appropriate Greeting
    • Dealing with Voicemail
    • Cell Phone Do’s and Don’ts
    • Case Study
    • Module Eight: Review Questions
  • 9

    Module Nine: The Written Letter

    • The Written Letter
    • Thank You Notes
    • Formal Letters
    • Informal Letters
    • Case Study
    • Module Nine: Review Questions
  • 10

    Module Ten: Dressing for Success

    • Dressing for Success
    • The Meaning of Colors
    • Interpreting Common Dress Codes
    • Deciding What to Wear
    • Case Study
    • Module Ten: Review Questions
  • 11

    Module Eleven: International Etiquette

    • International Etiquette
    • General Rules
    • Important Points
    • Preparation Tips
    • Case Study
    • Module Eleven: Review Questions
  • 12

    Module Twelve: Wrapping Up

    • Wrapping Up
    • Words from the Wise
    • Quick Reference Sheet

Investment

Investing in yourself is one of the best return on investments you can have.