Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this workshop, you should be able to:
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Pre-Assessment
FREE PREVIEWGetting Started
Workshop Objectives
The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Case Study
Module Two: Review Questions
Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Case Study
Module Three: Review Questions
Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Case Study
Module Four: Review Questions
Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Case Study
Module Five: Review Questions
Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Case Study
Module Six: Review Questions
Investing in yourself is one of the best return on investments you can have.
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