Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this workshop, you should be able to:

  • Understand what communication is

  • Identify ways that communication can happen

  • Identify barriers to communication and how to overcome them

  • Develop their non-verbal and paraverbal communication skills

  • Use the STAR method to speak on the spot

  • Listen actively and effectively

  • Ask good questions

  • Use appreciative inquiry as a communication tool

  • Adeptly converse and network with others

  • Identify and mitigate precipitating factors

Course curriculum

  • 1

    Module One: Getting Started

  • 2

    Module Two: The Big Picture

    • The Big Picture
    • What is Communication?
    • How Do We Communicate?
    • Other Factors in Communication
    • Case Study
    • Module Two: Review Questions
  • 3

    Module Three: Understanding Communication Barriers

    • Understanding Communication Barriers
    • An Overview of Common Barriers
    • Language Barriers
    • Cultural Barriers
    • Differences in Time and Place
    • Case Study
    • Module Three: Review Questions
  • 4

    Module Four: Paraverbal Communication Skills

    • Paraverbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    • Case Study
    • Module Four: Review Questions
  • 5

    Module Five: Non-Verbal Communication

    • Non-Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Interpreting Gestures
    • Case Study
    • Module Five: Review Questions
  • 6

    Module Six: Speaking Like a STAR

    • Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Summary
    • Case Study
    • Module Six: Review Questions
  • 7

    Module Seven: Listening Skills

    • Listening Skills
    • Seven Ways to Listen Better Today
    • Understanding Active Listening
    • Sending Good Signals to Others
    • Case Study
    • Module Seven: Review Questions
  • 8

    Module Eight: Asking Good Questions

    • Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    • Case Study
    • Module Eight: Review Questions
  • 9

    Module Nine: Appreciative Inquiry

    • Appreciative Inquiry
    • The Purpose of AI
    • The Four Stages
    • Case Study
    • Module Nine: Review Questions
  • 10

    Module Ten: Mastering the Art of Conversation

    • Mastering the Art of Conversation
    • Level One: Discussing General Topics
    • Level Two: Sharing Ideas and Perspectives
    • Level Three: Sharing Personal Experiences
    • Our Top Networking Tips
    • Case Study
    • Module Ten: Review Questions
  • 11

    Module Eleven: Advanced Communication Skills

    • Advanced Communication Skills
    • Understanding Precipitating Factors
    • Establishing Common Ground
    • Using “I” Messages
    • Case Study
    • Module Eleven: Review Questions
  • 12

    Module Twelve: Wrapping Up

    • Wrapping Up
    • Words from the Wise

Investment

Investing in yourself is one of the best return on investments you can have.