Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this course, you should be able to:

  • Adapt to the needs and styles of management

  • Communicate through written, verbal, and nonverbal methods

  • Improve time management skills

  • Manage meetings effectively

  • Act as a gatekeeper

  • Use the tools of the trade effectively

Course curriculum

  • 1

    Module One: Getting Started

    • Getting Started
    • Course Objectives
  • 2

    Module Two: Working with Your Manager

    • Working with Your Manager
    • Adapting to Their Style
    • Anticipate Their Needs
    • Getting Your Responsibilities Defined
    • When to Take the Initiative
    • Case Study
    • Module Two: Review Questions
  • 3

    Module Three: Administrative Soft Skills

    • Administrative Soft Skills
    • Social Intelligence
    • Basic Business Acumen
    • Office Management
    • Active Listening
    • Case Study
    • Module Three: Review Questions
  • 4

    Module Four: Effective Time Management

    • Effective Time Management
    • Calendar Management
    • Prepare for Changes and Surprises
    • Keeping Others on Track
    • Urgent / Important Matrix
    • Case Study
    • Module Four: Review Questions
  • 5

    Module Five: Meeting Management

    • Meeting Management
    • Creating an Agenda
    • Keeping Minutes
    • Keeping the Meeting on Time
    • Variations for Large and Small Meetings
    • Case Study
    • Module Five: Review Questions
  • 6

    Module Six: Tools of the Trade (I)

    • Tools of the Trade (I)
    • Email Protocol
    • Office Machinery
    • Computer and Software Skills
    • Communication Skills
    • Case Study (Text)
    • Module Six: Review Questions
  • 7

    Module Seven: Tools of the Trade (II)

    • Tools of the Trade (II)
    • Phone and Voicemail Etiquette
    • Word Processing
    • Business Writing
    • Internet Research
    • Case Study
    • Module Seven: Review Questions
  • 8

    Module Eight: Being an Effective Gatekeeper

    • Being an Effective Gatekeeper
    • Filtering Data and Information
    • Learn to Say No
    • Dealing with Difficult People
    • Recognize the Tricks
    • Case Study
    • Module Eight: Review Questions
  • 9

    Module Nine: Organizational Skills

    • Organizational Skills
    • Prioritizing Your Workload
    • Goal Setting
    • Plan for Tomorrow, Today
    • Staying on Track
    • Case Study
    • Module Nine: Review Questions
  • 10

    Module Ten: Confidentiality Guidelines

    • Confidentiality Guidelines
    • Your Confidentiality Duty
    • Be Diplomatic and Discreet
    • Keeping Data Secure
    • What to Do in Sticky Situations
    • Case Study
    • Module Ten: Review Questions
  • 11

    Module Eleven: Special Tasks

    • Special Tasks
    • Project Management
    • Trade Shows
    • Interacting with Clients
    • Social Media Management
    • Case Study
    • Module Eleven: Review Questions
  • 12

    Module Twelve: Wrapping Up

    • Wrapping Up
    • Words from the Wise
    • Quick Reference Sheets

Investment

Investing in yourself is one of the best return on investments you can have.