Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this course, you should be able to:
Adapt to the needs and styles of management
Communicate through written, verbal, and nonverbal methods
Improve time management skills
Manage meetings effectively
Act as a gatekeeper
Use the tools of the trade effectively
Getting Started
Course Objectives
Working with Your Manager
Adapting to Their Style
Anticipate Their Needs
Getting Your Responsibilities Defined
When to Take the Initiative
Case Study
Module Two: Review Questions
Administrative Soft Skills
Social Intelligence
Basic Business Acumen
Office Management
Active Listening
Case Study
Module Three: Review Questions
Effective Time Management
Calendar Management
Prepare for Changes and Surprises
Keeping Others on Track
Urgent / Important Matrix
Case Study
Module Four: Review Questions
Meeting Management
Creating an Agenda
Keeping Minutes
Keeping the Meeting on Time
Variations for Large and Small Meetings
Case Study
Module Five: Review Questions
Tools of the Trade (I)
Email Protocol
Office Machinery
Computer and Software Skills
Communication Skills
Case Study (Text)
Module Six: Review Questions
Investing in yourself is one of the best return on investments you can have.
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