Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this workshop, you should be able to:

  • Explain the definition, terms and history of diversity

  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives

  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community

  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength

  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications

  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination

Course curriculum

  • 1

    Module One: Getting Started

    • Getting Started
    • Workshop Objectives
  • 2

    Module Two: Understanding Diversity

    • Understanding Diversity
    • Related Terms and Concepts
    • A Brief History
    • A Legal Overview
    • Case Study
    • Module Two: Review Questions
  • 3

    Module Three: Understanding Stereotypes

    • Understanding Stereotypes
    • Stereotypes vs. Biases
    • Understanding What This Means
    • Identifying Your Baggage
    • Identifying Your Baggage
    • Case Study
    • Module Three: Review Questions
  • 4

    Module Four: Breaking Down the Barriers

    • Breaking Down the Barriers
    • Changing Your Personal Approach
    • Encouraging Workplace Changes
    • Encouraging Social Changes
    • Case Study
    • Module Four: Review Questions
  • 5

    Module Five: Verbal Communication Skills

    • Verbal Communication Skills
    • Listening and Hearing; They Aren’t the Same Thing
    • Asking Questions
    • Communicating With Power
    • Case Study
    • Module Five: Review Questions
  • 6

    Module Six: Non-Verbal Communication Skills

    • Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
    • Case Study
    • Module Six: Review Questions
  • 7

    Module Seven: Being Proactive

    • Being Proactive
    • Encouraging Diversity in the Workplace
    • Preventing Discrimination
    • Ways to Discourage Discrimination
    • Case Study
    • Module Seven: Review Questions
  • 8

    Module Eight: Coping with Discrimination

    • Coping with Discrimination
    • Identifying If You Have Been Discriminated Against
    • Methods of Reprisal
    • Choosing a Course of Action
    • Case Study
    • Module Eight: Review Questions
  • 9

    Module Nine: Dealing with Diversity Complaints as a Person

    • Dealing with Diversity Complaints as a Person
    • What to Do If You’re Involved in a Complaint
    • Understanding Your Role
    • Creating a Support System
    • Case Study
    • Module Nine: Review Questions
  • 10

    Module Ten: Dealing with Diversity Complaints as a Manager

    • Dealing with Diversity Complaints as a Manager
    • Recording the Complaint
    • Identifying Appropriate Actions
    • Choosing a Path
    • Case Study
    • Module Ten: Review Questions
  • 11

    Module Eleven: Dealing with Diversity Complaints as an Organization

    • Dealing with Diversity Complaints as an Organization
    • Receiving a Complaint
    • Choosing a Response
    • Learning from the Complaint
    • Case Study
    • Module Eleven: Review Questions
  • 12

    Module Twelve: Wrapping Up

    • Wrapping Up
    • Words from the Wise

Investment

Investing in yourself is one of the best return on investments you can have.