Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this workshop, you should be able to:
Explain the definition, terms and history of diversity
Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
Getting Started
Workshop Objectives
Understanding Diversity
Related Terms and Concepts
A Brief History
A Legal Overview
Module Two: Review Questions
Case Study
Understanding Stereotypes
Stereotypes vs. Biases
Understanding What This Means
Identifying Your Baggage
Identifying Your Baggage
Case Study
Module Three: Review Questions
Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
Case Study
Module Four: Review Questions
Verbal Communication Skills
Listening and Hearing; They Aren’t the Same Thing
Asking Questions
Communicating With Power
Case Study
Module Five: Review Questions
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Six: Review Questions
Case Study
Investing in yourself is one of the best return on investments you can have.
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