Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this workshop, you should be able to:
Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names
Identify the 3 steps in giving a handshake
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
Getting Started
Workshop Objectives
Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
Module Two: Review Questions
Case Study
Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
Case Study
Module Three: Review Questions
The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
Case Study
Module Four: Review Questions
The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
Case Study
Module Five: Review Questions
Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Case Study
Module Six: Review Questions
Investing in yourself is one of the best return on investments you can have.
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