Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this workshop, you should be able to:

  • Define sensitivity training and its usefulness and necessity in the workplace

  • Identify the benefits for self and the company, in pursuing a sensitivity objective

  • Successfully raise awareness of others

  • Identify different types of stereotypes, their delivery and effects

  • Discuss Human Resources and its best practices to dealing with issues associated with stereotypes

  • Define the steps to handling complaints associated with sensitive issues and stereotypes

  • Describe the pros and cons of being “sensitive”

Course curriculum

  • 1

    Module One: Getting Started

    • Getting Started
    • Workshop Objectives
  • 2

    Module Two: Introduction to Sensitivity Training

    • Introduction to Sensitivity Training
    • Definition
    • History
    • Who Needs It?
    • Goals
    • Case Study
    • Module Two: Review Questions
  • 3

    Module Three: Benefits

    • Benefits
    • Raising Awareness
    • Interaction
    • Behavioral Changes
    • Productive Workplace
    • Case Study
    • Module Three: Review Questions
  • 4

    Module Four: Stereotypes

    • Stereotypes
    • Explicit
    • Implicit
    • Purpose
    • Effects
    • Case Study
    • Module Four: Review Questions
  • 5

    Module Five: Discrimination

    • Discrimination
    • Employer Responsibility
    • HR and Best Practices
    • Elephant in the Room
    • Overcoming Stereotypes
    • Case Study
    • Module Five: Review Questions
  • 6

    Module Six: Sex and Gender Stereotypes

    • Sex and Gender Stereotypes
    • Employer Responsibility
    • HR and Best Practices
    • Elephant in the Room
    • Overcoming Stereotypes
    • Case Study
    • Module Six: Review Questions
  • 7

    Module Seven: Age

    • Age
    • Employer Responsibility
    • HR and Best Practices
    • Elephant in the Room
    • Overcoming Stereotypes
    • Case Study
    • Module Seven: Review Questions
  • 8

    Module Eight: Disabilities

    • Disabilities
    • Employer Responsibilities
    • HR and Best Practices
    • Elephant in the Room
    • Overcoming Stereotypes
    • Case Study
    • Module Eight: Review Questions
  • 9

    Module Nine: The Written Letter

    • Religion
    • Employer Responsibilities
    • HR and Best Practices
    • Elephant in the Room
    • Overcoming Stereotypes
    • Case Study
    • Module Nine: Review Questions
  • 10

    Module Ten: Handling Complaints (I)

    • Handling Complaints (I)
    • Develop Process
    • Publish Process
    • Train Employees
    • Assess the Effectiveness of the Process
    • Case Study
    • Module Ten: Review Questions
  • 11

    Module Eleven: Handling Complaints (II)

    • Handling Complaints (II)
    • Gather Information from the Complainant
    • Evaluate the Credibility of the Complaint
    • Interview Those Involved
    • Take Action Against the Offender
    • Case Study
    • Module Eleven: Review Questions
  • 12

    Module Twelve: Wrapping Up

    • Wrapping Up
    • Words from the Wise

Investment

Investing in yourself is one of the best return on investments you can have.